Terms
These terms govern appliance repair work booked with us in Keller, Texas. They are deliberately short and written in ordinary sentences.
Last updated October 2026
01
We repair domestic appliances inside Keller, Texas, covering ZIP codes 76248 and 76244. Work happens at the address supplied at booking, and the technician brings the tools and components the job needs.
02
An appointment is real only after a day and a window have been settled on the phone. A form submitted on this site is a request; somebody rings back to turn it into an appointment.
03
A diagnostic fee attaches to every visit outside warranty, in homes and in businesses alike, and it is not refundable. You are told the amount before anybody sets off, and it covers travel plus the work of finding the fault. It is payable whether or not the repair goes ahead, and it is deducted from the total when it does.
Expected costs for parts and labor are set out in the quote. Taking the service means taking that quote and the scope described in it, with sales tax where it applies. Nothing proceeds without your approval, and a second unrelated fault discovered mid-job stops the work until it has been discussed with you.
04
Payment is due on completion. Cash and the usual card types are both fine. Each job closes with an itemized invoice showing components, labor, and the date the warranty expires.
05
Anything fitted is new unless you have specifically agreed otherwise. Where a manufacturer original is discontinued, you hear about it before an equivalent is fitted. Special orders for premium or obsolete machines may require payment up front, discussed in advance.
06
Getting the machine reachable and the surrounding space safe is on you. Work stops where the setting is unsafe. Water across the floor, bare wiring, or a gas smell strong enough to need the utility out before anybody else.
Where a machine is built in, boxed by cabinetry, or installed so that removing it risks damage, that risk is explained to you first and work continues only with your agreement.
07
Liability insurance is carried against damage our own work causes. Liability does not extend to special, incidental, indirect or consequential damages, however they arise, whether through breach of warranty, breach of contract, negligence or any other theory tied to this agreement. Our liability is capped at the sum paid for the job concerned.
08
We may refuse an appliance already opened by somebody unqualified, one showing fire or flood damage, or one under manufacturer recall. The reason is always given, and the diagnostic fee applies as on any other visit.
09
Texas law governs this page in full. Consumer rights granted by state or federal law stand untouched by anything above.
10
Dragging a machine out of position risks the machine, the flooring, the cabinets and the countertop. No technician is required to do it. If one does, responsibility for anything damaged in the process rests with neither him nor the company.
11
Allowing work to start on a plumbed machine means accepting that responsibility for loss or damage arising from a leak or a flood connected to it does not rest with the technician or the company, except where negligence is plain and proven. Beyond that exception the right to claim is surrendered.
12
Cooling equipment relies on components capable of stopping without warning, and a stoppage spoils food, disrupts a household and, in a business, costs money. Asking for the work means taking those risks on, and the company, anyone acting for it and anyone it employs are released from what follows. Once a technician starts, any right to claim over it is given up outright.
13
Reaching anything beneath a glass or ceramic top means lifting a panel bonded with strong adhesive, and such panels do occasionally break. The work is done carefully, but letting it start means the risk of breakage is yours, and no claim arises from it.
14
These terms, together with each service order, constitute the entire agreement between company and customer, replacing any earlier or simultaneous understanding, spoken or written.
Phone the office and ask about it. None of this was drafted to trip anybody up, and explaining a clause takes less time than arguing about one later.
Head back to appliance repair in Keller.
